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Reviews

At Hawkins Air Conditioning & Refrigeration, Inc. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
602 Reviews

Esme Glenn,
03/13/2026
Located in Abilene
Brandon gave excellent service and got my heating started right up. He set up my thermostat for heat and cooling comfort.
Service: System Repair
Cleanliness
Charles Ivey
03/11/2026
Located in Abilene
Great service. Brandon was the technician and was efficient and very capable.
Service: Preventive Maintenance
Cleanliness
Tyson Alexander
03/09/2026
Located in Abilene
Josh, Brandon and JD were fantastic. They handled everything in an extremely professional manner and worked hard to make sure everything went great. I would absolutely recommend this crew, thanks guys!
Service: New System Installation
Cleanliness
Terry Bowles
03/04/2026
Located in Abilene
Brandon came out for annual preseason systems check. A very friendly, knowledgable, professional technician. He was preceded by a phone call from another tech named Josh. He was also friendly and kept me apprised of when technician would arrive. We were very pleased with the quality of of service. It was obvious that both these individuals were customers oriented and wanted to make sure the job was done correctly and to customers satisfaction. I definitely would recommend them.
Service: Preventive Maintenance
Cleanliness
Pat Rice
02/27/2026
Located in Abilene
Brandon is extremely knowledgeable, professional, and genuinely courteous. From the moment he arrived, it was clear he truly understands his craft. He took the time to thoroughly explain what was going on with my system in a way that was easy to understand, which gave me complete confidence in the work being done. His patience, expertise, and willingness to answer every question really stood out. Its rare to find someone who combines skill, integrity, and outstanding customer service the way he does. I would highly recommend Brandon to anyone needing work on their system absolutely top-notch service from start to finish. A+++
Cleanliness
Brandon Whitley
02/26/2026
Located in Abilene
Brandon is extremely knowledgeable, professional, and genuinely courteous. From the moment he arrived, it was clear he truly understands his craft. He took the time to thoroughly explain what was going on with my system in a way that was easy to understand, which gave me complete confidence in the work being done. His patience, expertise, and willingness to answer every question really stood out. Its rare to find someone who combines skill, integrity, and outstanding customer service the way he does. I would highly recommend Brandon to anyone needing work on their system absolutely top-notch service from start to finish. A+++
Cleanliness
Eddie Filorio
02/19/2026
Located in Abilene
Brandon Whitley recently came out to service our HVAC unit, and I couldnt be more impressed with the experience. He was professional, punctual, and extremely knowledgeable. Not only did he thoroughly inspect and service the unit, but he also took the time to answer all of my questions in a way that was easy to understand. Brandon explained what he was doing, why it mattered, and gave me practical tips on how to maintain the system properly to help extend its lifespan. Its clear he genuinely cares about his work and his customers. I highly recommend Brandon to anyone looking for honest, high-quality HVAC service.
Cleanliness
Lee Propst
02/19/2026
Located in Clyde
True professionals. Fast service. Perfect. Give them a call. Have no fear calling these guys.AAA+++
Service: System Repair
Cleanliness
Joseph Navarrette
02/12/2026
Located in Merkel
Let me just say when I called to get a new thermostat for a system for a client of mine. Not only was Josh and Brandon Whitley quick to respond. Brandon came out got it taken care of and he even changed the filters. They go above and beyond. Give them the first shot you wont be disappointed. Thanks for saving the day.
Service: System Repair
Cleanliness
Donna McAdams
01/29/2026
Located in Baird
Brandon was just at my house for repair on my unit. He called ahead, showed up when he said he would and did an excellent job. He was very professional and very efficient. Also courteous and polite. I really appreciate a technician of such high quality.
Service: System Repair
Cleanliness
Kevin Brooks
01/28/2026
Located in Abilene
Brandon Whitley is one of the most professional, knowledgeable, friendly technicians I have ever worked with. He showed up and listened closely to my concerns, made sure my concerns were not diminished and went directly into diagnosing my system. He went above and beyond making sure everything was checked and that all my questions were answered.
Service: System Repair
Cleanliness
Jason Skinner
01/21/2026
Located in Baird
Brandon Whitley is one of the most professional, knowledgeable, friendly technicians I have ever worked with. He showed up and listened closely to my concerns, made sure my concerns were not diminished and went directly into diagnosing my system. He went above and beyond making sure everything was checked and that all my questions were answered. I will def only be requesting Brandon for the future. retain him at all costs!!!!
Service: System Repair
Cleanliness
Cory Wood
01/17/2026
Located in Abilene
Josh and Brandon were extremely professional and completed the install very quickly. Communication was also very professional.
Service: New System Installation
Cleanliness
Terry McQuaig
01/06/2026
Located in Abilene
Brandon was informative and checked everything was good. Very personable and efficient.
Service: Preventive Maintenance
Cleanliness
Ella L Thomas
01/06/2026
Located in Abilene
Brandon Whitley was here for the winter inspection of our air handler as well as the air handler for our rental. I was pleased with his work, and will recommend him to my friends.
Service: Preventive Maintenance
Cleanliness
Monika Smith
01/04/2026
Located in Abilene
Josh was kind & patient with our aging AC/HEATING unit. He is very professional & knowledgeable in his field. Thank you so much.
Service: System Repair
Cleanliness
Brian
01/02/2026
Located in Abilene
Josh and Brandon did a great job. Quick response, knowledgeable, and friendly!
Service: System Repair
Cleanliness
Deb
12/31/2025
Located in Abilene
Josh is extremely respectful and quick. So nice to deal with someone who enjoys his job.
Service: System Repair
Cleanliness
Barbara Hare
12/29/2025
Located in Winters
Josh and Brandon were great. Did a Wonderful job and were kind and courteous
Service: New System Installation
Cleanliness
James Francis Thomas
12/16/2025
Located in Abilene
Joshua Strasdin arrived fifteen minutes after my call for help. He was knowledgeable, courteous and helpful. I look forward to seeing him in March for our spring maintenance service.
Service: Preventive Maintenance
Cleanliness
Joyce Osborne
04/12/2025
Located in Abilene
Tom Hawkins installed exactly what I wanted. This AC is so quiet, I don't hear it running. Good Carrier unit, and he makes sure his customers are happy. Oversees every job. Nano and Isaiah did a great job!
Service: New System Installation
Cleanliness
Selina
06/23/2022
Located in Abilene
Great customer service!
Service: System Repair
Cleanliness
Rolland Rose
06/21/2022
Located in Buffalo Gap
Friendly and very helpful. Efficient and th thorough!
Service: System Repair
Cleanliness
Jeff McClendon
06/16/2022
Located in Abilene
Awesome job
Service: Preventive Maintenance
Cleanliness
Zach Adames
06/16/2022
Located in Sweetwater
Very good
Service: Preventive Maintenance
Cleanliness
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