Reviews
At Hawkins Air Conditioning & Refrigeration, Inc. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 602 Reviews

Terry Bowles
03/04/2026
Located in Abilene
03/04/2026
Located in Abilene
Brandon came out for annual preseason systems check. A very friendly, knowledgable, professional technician. He was preceded by a phone call from another tech named Josh. He was also friendly and kept me apprised of when technician would arrive. We were very pleased with the quality of of service. It was obvious that both these individuals were customers oriented and wanted to make sure the job was done correctly and to customers satisfaction. I definitely would recommend them.
Service: Preventive Maintenance

Pat Rice
02/27/2026
Located in Abilene
02/27/2026
Located in Abilene
Brandon is extremely knowledgeable, professional, and genuinely courteous. From the moment he arrived, it was clear he truly understands his craft. He took the time to thoroughly explain what was going on with my system in a way that was easy to understand, which gave me complete confidence in the work being done. His patience, expertise, and willingness to answer every question really stood out. Its rare to find someone who combines skill, integrity, and outstanding customer service the way he does. I would highly recommend Brandon to anyone needing work on their system absolutely top-notch service from start to finish. A+++

Brandon Whitley
02/26/2026
Located in Abilene
02/26/2026
Located in Abilene
Brandon is extremely knowledgeable, professional, and genuinely courteous. From the moment he arrived, it was clear he truly understands his craft. He took the time to thoroughly explain what was going on with my system in a way that was easy to understand, which gave me complete confidence in the work being done. His patience, expertise, and willingness to answer every question really stood out. Its rare to find someone who combines skill, integrity, and outstanding customer service the way he does. I would highly recommend Brandon to anyone needing work on their system absolutely top-notch service from start to finish. A+++

Eddie Filorio
02/19/2026
Located in Abilene
02/19/2026
Located in Abilene
Brandon Whitley recently came out to service our HVAC unit, and I couldnt be more impressed with the experience. He was professional, punctual, and extremely knowledgeable. Not only did he thoroughly inspect and service the unit, but he also took the time to answer all of my questions in a way that was easy to understand. Brandon explained what he was doing, why it mattered, and gave me practical tips on how to maintain the system properly to help extend its lifespan. Its clear he genuinely cares about his work and his customers. I highly recommend Brandon to anyone looking for honest, high-quality HVAC service.

Joseph Navarrette
02/12/2026
Located in Merkel
02/12/2026
Located in Merkel
Let me just say when I called to get a new thermostat for a system for a client of mine. Not only was Josh and Brandon Whitley quick to respond. Brandon came out got it taken care of and he even changed the filters. They go above and beyond. Give them the first shot you wont be disappointed. Thanks for saving the day.
Service: System Repair

Donna McAdams
01/29/2026
Located in Baird
01/29/2026
Located in Baird
Brandon was just at my house for repair on my unit. He called ahead, showed up when he said he would and did an excellent job. He was very professional and very efficient. Also courteous and polite. I really appreciate a technician of such high quality.
Service: System Repair

Kevin Brooks
01/28/2026
Located in Abilene
01/28/2026
Located in Abilene
Brandon Whitley is one of the most professional, knowledgeable, friendly technicians I have ever worked with. He showed up and listened closely to my concerns, made sure my concerns were not diminished and went directly into diagnosing my system. He went above and beyond making sure everything was checked and that all my questions were answered.
Service: System Repair

Jason Skinner
01/21/2026
Located in Baird
01/21/2026
Located in Baird
Brandon Whitley is one of the most professional, knowledgeable, friendly technicians I have ever worked with. He showed up and listened closely to my concerns, made sure my concerns were not diminished and went directly into diagnosing my system. He went above and beyond making sure everything was checked and that all my questions were answered. I will def only be requesting Brandon for the future. retain him at all costs!!!!
Service: System Repair
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