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At Hawkins Air Conditioning & Refrigeration, Inc. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Hawkins Air Conditioning & Refrigeration, Inc.

4.968085106383

(Based on 94 rated reviews)

55

23-May-2019

Product or service reviewed: air conditioner repair

The young man, Bryan, came to check why my air conditioner wasn't working, very prompt, polite, didn't take no time to figure it out, service with a smile! Just loved him, great people working for you Tom. Thanks! P.S. even gave my 5 year old grandson a piece of candy!
55

17-May-2019

Product or service reviewed: Service

Bryan was very nice did his work and made sure everything was good before he left
55

16-May-2019

Product or service reviewed: Service

Bryan is very help fun answers everything and is respectful at the same time very happy
55

16-May-2019

Product or service reviewed: Inspection

Kade was super friendly and so remember him being so every time he was worked on our unit. Send him back!
55

15-May-2019

Great and friendly service.
55

14-May-2019

Product or service reviewed: Maintenance great

Bryan did a Great service . Very courteous.
55

14-May-2019

Bryan and kade came out today they did a Great job!!
55

14-May-2019

Product or service reviewed: Planned service

Bryan and team mate did a great job. Dress was good.
55

13-May-2019

Product or service reviewed: Planned service

Bryan was very out going very nice young man
55

13-May-2019

Product or service reviewed: AC

Great job!! Super nice to work with—great with dogs and cats in the house!
55

10-May-2019

Product or service reviewed: Service

Great service. Bryan did an excellent job.Very happy with his service.
55

10-May-2019

Product or service reviewed: Service call

Bryan did an excellent job of finding my problem. He is very efficient and professional.
55

10-May-2019

Product or service reviewed: Service inspection

Five star. Really good and technically sound.
55

10-May-2019

Product or service reviewed: Plan service

Bryan Harlow checked everything with efficiency and explained what was done and the condition of the equipment. Very pleased with the service.
55

10-May-2019

Product or service reviewed: Planned service

Bryan came in very nice respectful to my dog even when he was barking my ac looks good and Hawkins guys always do a good job
55

09-May-2019

Product or service reviewed: Spring check

Bryan came in did a Very good job Responded very nicely when talk to him any questions we had he answered short and sweet to the point cannot have asked for a better experience
55

09-May-2019

Product or service reviewed: Preventative maintenance

Bryan did a good job
55

09-May-2019

Product or service reviewed: Service

Bryan did a standup job identified what the problem was fixed it and now the unit is working wonderfully
55

08-May-2019

Product or service reviewed: Planned service & Texas tough

Bryan was outstanding I know it was muddy outside and he did his best to keep the mud outside he did his work and when he was done he came in and explained everything to me I could not have asked for a better experience
55

08-May-2019

Product or service reviewed: Service

Bryan Is all good the good he is very nice and works hard
55

08-May-2019

Product or service reviewed: Ice machine service

Bryan was very responsive and and knowledgeable of the issue. He was quick to provide and solution and very professional.
55

07-May-2019

Product or service reviewed: Service

Nice guy & through.
55

07-May-2019

Product or service reviewed: Service

Good job / Nice Guy!
55

07-May-2019

Product or service reviewed: AC check

Excellent service
55

06-May-2019

Product or service reviewed: Service inspection

Great job, boys did wonderful. Will have them back anytime
55

02-May-2019

Product or service reviewed: Service

Came out and did a fast, great job.
55

02-May-2019

Product or service reviewed: Planned service

Bryan did a good job and got done right before the rain hit
55

02-May-2019

Product or service reviewed: AC

Bryan was amazing very professional and did an amazing job
55

02-May-2019

Product or service reviewed: AC service

Bryan was quick and efficient. He was even quiet enough my kid got to finish his nap!
55

01-May-2019

Product or service reviewed: Planned service

Bryan was outstanding very nice respectful to all of us if we could give more stars we would
55

01-May-2019

Product or service reviewed: AC check up

Bryan did an Excellent job!!!!! Very respectful and he explained everything he did very well.
55

01-May-2019

Product or service reviewed: capacitor

Outstanding service
55

30-Apr-2019

Product or service reviewed: Install thermostats

Courteous polite did a great job and listened when I thought something was wrong.
55

29-Apr-2019

Product or service reviewed: A/c service

Bryan and James did a Great job and the A/C is working!
55

25-Apr-2019

Product or service reviewed: Service

Did a great job. Very friendly.
55

24-Apr-2019

Product or service reviewed: Texas tuff

Bryan provides Great service and he is a very Knowledgeable technician as soon as I told him the problem he went straight to the unit and new exactly what it was I could not have asked for a better experience
55

24-Apr-2019

Product or service reviewed: Planned service

Bryan did a great job
55

19-Apr-2019

Product or service reviewed: Service inspection

Oscar did great job
55

18-Apr-2019

Product or service reviewed: Inspection

Very good kade
55

18-Apr-2019

Product or service reviewed: Planned service

Bryan did an amazing job
55

18-Apr-2019

Product or service reviewed: Inspection

Fantastic service as always. Thank you!
55

18-Apr-2019

Product or service reviewed: Preventative measure

Bryan Is a very kind Man my dogs liked him and he did a very good job with my equipment cleaned it make sure everything is working he even took the time to explain everything that he did to me I would be more than happy to have Bryan come back
55

17-Apr-2019

Product or service reviewed: AC service

Bryan was Fast, efficient and friendly
55

17-Apr-2019

Product or service reviewed: Carrier

Very professional and excellent service. I’ve used their services for seven years now and will continue to do so. Highly recommend!
55

17-Apr-2019

Product or service reviewed: Clean and maintain

Bryan was kind and efficient
55

16-Apr-2019

Product or service reviewed: Planned service

Bryan was on time and I like the new report that they are using job well done
55

16-Apr-2019

Product or service reviewed: Service inspection

Very i would recommend to everyone. Good worker, oscar
55

16-Apr-2019

Product or service reviewed: Service inspection

Great service-friendly, on time and efficient
55

16-Apr-2019

Product or service reviewed: Service

Bryan and Tom came out to fix a water leak Tom knew Exactly what to do and Bryan did it in a timely manner and very professional
55

12-Apr-2019

Excellent service, great explanations, professional courtesy, friendly service and listens to me
55

12-Apr-2019

Great job. Well done!
55

12-Apr-2019

Oscar always does a thorough and complete job. We always ask for him when we need service. Great guy.
55

11-Apr-2019

Product or service reviewed: Planned service

Bryan and Oscar Did a great job. Worked efficiently. Thanks.
55

11-Apr-2019

Product or service reviewed: Spring inspection

The service performed by James Webber was done in a very professional manner. He was on time and explained everything that was done. We have been customers of Hawkins AC since 2004 and we have always been very satisfied with their service. Every time service is requested they are on time and extremely professional. Their office manager Pam always schedules appointments to fit our busy schedule. We always recommend Hawkins whenever the conversation turns to who would we recommend. Five stars!
55

10-Apr-2019

Product or service reviewed: Planned service

Bryan did a good job. I was well pleased.
55

10-Apr-2019

Product or service reviewed: Planned service

Service representative courteous and professional and performed expected work in timely manner
55

09-Apr-2019

Bryan did a Great service, great care, great explanations, will continue to use!
55

08-Apr-2019

Product or service reviewed: Planned service

Very satisfied Bryan did a good job
45

08-Apr-2019

Arrived late, but work done completely and well
55

08-Apr-2019

Product or service reviewed: Nothing done

I just wanted to do a review on Bryan Harlow we are here looking for a new home to buy and Bryan drove by saw my kids in the front yard he stopped and gave them candy I am new to Abilene but if there are people as nice as him around here I know we are going to love it here
55

08-Apr-2019

Product or service reviewed: Planned service

Bryan did fine work!
55

08-Apr-2019

Product or service reviewed: Service

Bryan he was very efficient, clean, engaging with conversation. He apparently attended to that issue at hand in a timely fashion which I much appreciate.
55

05-Apr-2019

Product or service reviewed: Planned service

Bryan very good looks like a brand new car when he was done
55

04-Apr-2019

Product or service reviewed: Planned service

Bryan is very nice and dose his work very professionally
55

04-Apr-2019

Product or service reviewed: Planned service

Bryan did a excellent job very happy with the service
55

04-Apr-2019

Product or service reviewed: Maintenance

Bryan did a good job and informed me of anything he was doing
55

03-Apr-2019

Product or service reviewed: Carrier ac

5 star excellent Bryan Found what was wrong with my unit in a timely manner fix the problem and was very courteous to me and my wife as he explained what was wrong
55

03-Apr-2019

Product or service reviewed: Planned service

Bryan came out today and what a delightful young man he served in the army and talked with me about his time Hawkins air conditioning is the only company I have been with here and I am always amazed at how nice and courteous they all are very happy with Hawkins
55

03-Apr-2019

Product or service reviewed: Planned service

Bryan did an excellent job very nice
55

03-Apr-2019

Product or service reviewed: Plan service

Everything was great
55

02-Apr-2019

Product or service reviewed: Spring maintenance

Bryan has Excellent service skills , on time, and quick.
55

02-Apr-2019

Product or service reviewed: spring check-up

James is very good at what he does. Very friendly and professional. We have used Hawkins for years. Would not ever think of using anyone else.
55

01-Apr-2019

Product or service reviewed: Planned service. Spring insp.

Bryan did Good job
55

01-Apr-2019

Product or service reviewed: Plan service

The tech was very friendly and professional. Did everything in a timely manner.
55

01-Apr-2019

Product or service reviewed: Maintenance check

Bryan did an Excellent job it was so funny see him come in with those pink covers over his boots he is so Pleasant and he is welcome back anytime
55

31-Mar-2019

Product or service reviewed: AC service

James was very courteous and did a great job. We have dealt with Hawkins for over 11 years and have always had great service.
55

29-Mar-2019

Product or service reviewed: Planned service

Bryan Harlow came out today to do are planned service on the ac and Tom Hawkings should be very proud of all the men he has working for him very professional very courteous and they do really good job
55

29-Mar-2019

Product or service reviewed: Planned service

Bryan did an outstanding job we have had water leaks and raccoons in are attic Bryan went out of his way to look for more and see if any water was up there we could not be happier he is welcome back anytime
55

29-Mar-2019

Product or service reviewed: Planned service

Bryan is a very nice young man I couldn’t get up out of the chair so he came over to me and took a knee and explained everything that he did good job
55

28-Mar-2019

Product or service reviewed: Plan service

Bryan was very courteous and professional. He did an excellent job.
55

28-Mar-2019

Product or service reviewed: Planned service

Bryan did an amazing job and looked to see if we had leaks we thank him for that
55

26-Mar-2019

Product or service reviewed: Planned service

Great job!
55

26-Mar-2019

Product or service reviewed: Planned service

Bryan did an amazing job my ac is clean and waxed looking good he was very professional
55

19-Mar-2019

Product or service reviewed: Plan service change the air filter

Bryan Harlow did a Great service and on time
55

19-Mar-2019

Product or service reviewed: Planned services change filter

Bryan and James did an excellent job as they always do when I have inspections we could not ask for a better crew and I am well satisfied with the work
35

28-Jun-2018

Product or service reviewed: New units & service

I have worked Tom and his team since 1992, and they have installed new HVAC units in 3 houses. I use Tom because he knows how to properly calculate the volume of air the ducts can handle versus what the new unit is pushing, and he knows how to properly balance the air flow in every room of the house. I've worked with several HVAC companies over the decades (I lived in Dallas for 30 years), and no one knows HVAC systems like Tom Hawkins does. He is not the cheapest, but he's the best! It is not worth it to go cheap when you invest in an HVAC system that can last 20 years, based on my experience.
55

13-Apr-2018

Product or service reviewed: seasonal check up followed by serious repair

Hawkins has been my provider for a number of years. BUT this year was different. Repairs to the house led to damage to the AC system. The AC repair team had to climb into my attic several times. What a marvel just to watch them climb that ladder and then come down with questions and their final report. HAWKINS AC is a fantastic firm with great workers and reasonable costs. I have no regrets at using them, and look forward to my next regular check up.
55

12-Apr-2018

Product or service reviewed: home AC/heating

We've used Hawkins in two different houses for at least 25 years. We have a contract that supplies inspections twice a year. This contract is not cheap, but the service has kept the units running well even though they are getting old. Except for one service person (who subsequently was released), the men visiting our home have been courteous and knowledgeable. I have been quite pleased with this service and company.
55

31-May-2017

Product or service reviewed: AC

They are fantastic, very quick, professional, and all about the customer. I highly recommend them!!!
55

02-May-2017

Product or service reviewed: General Service

The team at Hawkins AC are incredibly trustworthy, reliable, and skilled. Whether you need general maintenance or a complete replacement, you can't go wrong with Hawkins AC.
55

02-May-2017

Product or service reviewed: New A/C Unit with Safety & Efficiency Agreement

I have been a client of Hawkins for 20 years and have never had a negative surprise with any service issue. They have installed complete systems at my home with professionalism and courtesy at competitive prices. Hawkins' solutions to challenging air-conditioning and heating problems have provided comfort, peace of mind, and cost savings for my family. I highly recommend the Hawkins team!
55

28-Apr-2013

Tom,

I though I would write a letter you could use to give to prospective customers. The Carrier Infinity series air conditioner you installed for us is better than I expected. As you know we installed many years ago metal ducts, with return air ducts in each room, throughout our entire house in a prior installation with you. We had good air flow with our previous 5 ton unit; however, the new 5 ton unit provides much increased airflow and constant temperatures throughout our entire house. The rooms that did not seem to have good airflow (due primarily to poor insulation) previously now have consistent temperatures compared to the rest of the house. We could not be more pleased with this new unit and it was worth every extra dollar we spent. We actually had to raise the thermostat because it was too cold for us at our previous settings.

As I told you in previous conversations many times, your team does a remarkable job in installation. I have used several air-conditioner contractors in Lubbock on our rent houses, and there is no comparison between them and your team. I have never been dissatisfied with your work over 20 years of working with you. Thank you very much.

Paul Schnitman

55

27-Jun-2011

Dear Mr. Hawkins:

I truly appreciate the wonderful service your company has provided during the installation process of my new Infinity system. Your technician went above and beyond my expectations. Due to their great work and attention to detail I am sure that the new system is operating at peak efficiency. This system has changed my house profoundly for the better. I have been amazed at the capabilities of this system. It keeps my house so comfortable while saving me on my electric bill. It appears to be saving so much that my bill will be half of what I paid last month. It is truly incredible what a difference it has made in such a short period. I am so grateful I made the decision to install the Carrier Infinity system and extremely pleased by your professional service and installation. Sincerely,

Brian Grigsby

55

14-Jun-1990

To: Abilene Chamber of Commerce

Gentlemen:

I would like to take this opportunity to recommend Hawkins Air Conditioning for the Small Business Firm of the year. During the past two weeks I have had the occasion to use Hawkins Air Conditioning Firm to install two new air conditioners at my residence. From the beginning, the employees were very professional, courteous, clean cut and understanding. At one time during the installation Mr. Hawkins even took time from his busy schedule to come by and visit with us and his employees. Mr. Hawkins and his employees exemplify what Small Business is all about. Again, I highly recommend Hawkins Air Conditioning for the Small Business Firm of the year. Sincerely,

Bobbie Hines